In this webinar we are joined by Denise Tung, Head of Digital & Omni-Channel Experience and Gaetan Germain, Associate Director of Customer Experience Design from Optus where they guide us through the people and culture in place at Optus in which digital transformations are set up to succeed.
We hear on how Optus have taken a journey to creating an agile culture, how people are at the heart of their transformation and the successes gained from agile adoption.
Denise and Gaetan were due to speak at the Sydney Digital Transformation Conference but due to the COVID-19 situation all presentations were switched to webinars.
Optus has embarked on a rapid transformation to become an agile organisation. At the heart of this change: our people and how we empower them to deliver the best experiences and products for our customers. Social distancing will durably transform consumer behaviours, and organisations will be forced to accelerate their digitalisation. We will share our successes and failures on our journey to become agile.Gaetan Germain, Associate Director, CX Design, Optus