Katie Lips is a future-focused change maker, working at the intersection of Digital Policy, Strategy, Innovation & Disruption, Product Management & Customer Experience, and the business, societal, and consumer impact of technology. In Katie’s role at Which? Katie is developing and implementing Which?’s position on digital life, and scams and making sure that consumer views and interests are shaping the development and regulation of the digital marketplace into the future; developing relationships across the sector, establishing Which? with big and small tech, regulators, policy-makers and government. As well as developing Digital Policy, Katie leads Digital impact across the organisation. Watch the presentation to find out why customer centricity is so important.
Watch the presentation here!