Chris Towers, The Digital Transformation Conference Series [Roar Media]
Zdravko Mladenov is the Group Chief Digital & Information Officer at the Post Office and has launched and is leading the effort to retire the Horizon system and overhaul legacy technology in place within the Post Office. Zdravko is an ex McKinsey London partner passionate about the power of technology to deliver rapid and transformational business outcomes and will be using his strategic vision to lead the technology, digital and business transformation at the Post Office.
The Digital Transformation Conference on May 9th in London will be welcoming Zdravko as a keynote speaker offering insights on his accountability for covering the run and change of technology, what this looks like and the challenges in doing so especially given recent coverage of the Horizon system failures.
It’s likely considered one of the biggest enterprise transformation projects currently being led in the UK where modernising the legacy technology underpinning 11,500 physical locations will be addressed. Transforming the in-branch technology and business processes through retiring the 34 year old core IT system Horizon and re-designing some of the key underlying operations will deliver the necessary change needed to drive the Post Office into more efficient and effective technology infrastructure and will deliver targeting operating cost savings of 60%.
The conference in which Zdravko will be sharing his insights on his work is focussed around the three core areas that contribute to overall business transformation success all working in harmony. Those focus areas are around people, technology and process and will bring in enterprise speakers from a variety of sectors to share their business insights, best practice, lessons learned, challenges faced and so much more. The event now in it’s 9th year of brings together a brilliant mix of leaders and practitioners eager to share, collaborate and deliver actionable insights to an audience seeking out solutions and inspiration to many challenges of enterprise technology and digital change, innovation, strategy and ultimately transformation.
Aspiring transformational leaders and teams can expect to learn from those at the forefront of change where in today’s fast-paced business world, organisations are striving to harness digital capabilities and technologies to reinvent operations, drive innovation, and enhance customer experience ultimately delivering value for stakeholders. Throughout the years the event has heard from some incredible leaders who have rewarded delegates with stories from all corners of the business and shining a light on common pitfalls, workaround and how to achieve better success in their digital transformation efforts.
The keynote line-up will also feature Thomas Harris [Senior Vice President of Digital Business Transformation at Mastercard]; Alex Butler [Executive Director of Digital at Citizens Advice]; Lisa Topliss [Director of Digital Workplace at Ricoh]; Mike Cadden [Chief Technology Officer at Marie Curie UK] as well as plenty more digital, technology and workplace leaders.
The event takes place at etc.venues County Hall on London’s Southbank on May 9th and is considered the ‘go-to’ event for those working within any level of digital or technology transformation and is a great meeting place for like-minded professionals looking to network with a variety of folk working within many different sectors creating a melting pot of cross-industry collaboration and ideation. It’s the ideal place to learn, develop and meet with others facing similar challenges in what has become a hugely complex business environment and of course ever-changing with the advent of enterprise technological innovation and the pace in which change happens.
Doing ‘digital right’ looks straightforward on paper; develop a clear strategy; foster a culture of innovation; invest in talent; focus on customer experience; measure and monitor progress – these are brilliant key principles that IT leaders can head but the challenges and journey in doing so is fraught with hurdles. Understanding real life transformation narrative from leaders like Zdravko will shed light and ultimately steer aspiring leaders and leaders alike to a better business outcome.
Join us at the Digital Transformation Conference in London to further understand best practice, lessons and case studies in enterprise digital transformation!